Refund Policy

We always want to make sure you have exactly what you want! If, for some reason, you are not satisfied with our product, and we cannot rectify the situation, we gladly offer the following:

 

We accept returns and exchanges: 
Just contact us within: 3 days of delivery 
Ship items back to us within: 7 days of delivery

We accept cancellations within 3 days of purchase. Be sure to contact us if you have any problems with your order.

Cancelling order prior to shipping:

If you need to cancel your order, we understand. If your order has not yet shipped, you may cancel your order. For any order that requires proofs, a minimal fee, depending on the number of proofs, will be deducted from the refund amount. For any orders over $300, we will refund 50% of the total order. The other 50% goes toward the cost of the materials used to make the order.

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, we do not accept returns for: 
Custom or personalized orders

 

Conditions of return: 
Buyers are responsible for return shipping costs, and a $20 restocking fee will be deducted. If the item is not returned in its original condition, the buyer is responsible for any additional loss in value. 

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© 2018 by Illuminated Dreamz.